Centersfor Medicare & Medicaid Services (CMS) uses hospital compare data to
improve the quality care delivered by the hospital. Consumers are able to
compare the services offered, patient survey results, timely and effective
care, complications, and deaths through the hospital compare
data. I compared the data for Virginia Hospital Center, Inova Fairfax Hospital,
and Washington Hospital Center. Virginia Hospital Center has a higher patient satisfaction
results than both Inova Fairfax Hospital and Washington Hospital Center.
Virginia
Hospital is an acute care hospital. They are able to receive lab results
electronically to register cardiac patients, stroke care patients, and nursing
care patients. Inova Fairfax Hospital is also an acute care hospital. They are
able to provides emergency services, receives lab results electronically,
tracks patients lab results, test, and transfer referrals electronically. They
are also able to register cardiac patients, stroke care patients, nursing care
patients, and multispecialty care patients. Washington Hospital Center is also
an acute care hospital and also provides the same services like Inova Fairfax
Hospital, but they do not have a multispecialty care registry.
The
patient satisfaction results for patients, who reported
that yes, they were given information about what to do during their recovery at
home was 86% in
Virginia Hospital Center, 85% in Inova Fairfax Hospital, and 84% in Washington
Hospital Center. 85% of patients would recommend Virginia Hospital, 76% of
patients would recommend Inova Fairfax Hospital, and 70 % would recommend Washington
Hospital Center have.
45%
of patients in Inova Fairfax Hospital reported that the area
around their room was "Always" quiet at night, 53% at Washington Hospital Center,
and 64%
at Virginia Hospital Center. Inova
Fairfax Hospital and Washington Hospital Center had lower scores in
explaining the medicines to the patients before giving it to them than Virginia Hospital Center.
Although
Virginia Hospital Center does not provide emergency services and are not able
to track patients’ lab results electronically between visits, their patient satisfaction
results shown to be very impressive compared to the other two hospitals. Virginia
Hospital Center has received numerous awards and recognition including being
named one of the nation’s 100 top hospitals by Truven Health Analytic.
Which
hospital would you go to receive the best possible health care?
This really surprised me because I'm always hearing about how great Inova is, even though I haven't been to any of them personally. I wonder if the fact that Virginia Hospital does not provide emergency care has anything to do with their higher ratings. Emergency care is often fast-paced and patients are seen depending on how serious their reason for visiting is. This can leave patients feeling unimportant or unsatisfied with their visit.
ReplyDeleteI agree with Jenaca. I believe that not having an ER helps them with customer satisfaction. The only bad experiences I have personally had in a hospital has been while waiting in the Emergency Room. I too haven't been to either hospital but feel that the ER is a major player.
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